FAQ for teachers & course developers

I can’t login

• Go to https://id.swissmooc.ch/logout
• Go to https://id.swissmooc.ch/login
• Log in with your AAI University login or Switch eduID
• If it still doesn’t work, do the same steps in a private browser window

I don’t see a course in studio

In Studio, you can edit courses that are running and courses that are archived. If you don’t see the course you were editing before, check under "archived", maybe the course is there.

Why is my course "archived"?

When the end date of your course is in the past, your course will be archived. It is still accessible for learners who were enrolled in the course, and you can also edit the course.

Where do I manage visibility of my course?

• Your course can show up in several places
  • On the shared catalogue of swissmooc.ch
  • On the landing page/ all courses page of your institution’s course platform
  • In the dashboard of an individual learner that is enrolled in the course
  • In the "My courses" view of an individual learner enrolled in the course
• To manage course visibility on the shared catalogue

  A course will show up if you share the course information here:

• To manage course visibility on the landing page/all courses page of your institutional course platform

  A course will show up if you selected ‘both’ in the ‘course visibility’ under advanced settings

My course doesn’t show in the SMS catalogue

If you have filled in the course information and the required publication date is in the past, please contact us.

Where can I upload my videos?

You can upload videos on YouTube, Vimeo, Streamable, or another (free) service. Check these websites for a discussion on several video hosting services:
https://kinsta.com/blog/video-hosting/, https://www.veed.io/learn/video-hosting Not through the SMS course platform. If you’d like to enrol in an accredited program at one of our member institutions please contact those institutions directly.

How can I set up a certificate for my course?

Your admin (https://<"yourplatformname.country">/admin/) can set up the proper course mode (honor, verified) for your course on the LMS Administration page under Course Modes. You may also want to enable the "self-generation" of the certificate, this is again modified by your admin, under Certificate generation course settings. Be sure that your course is linked to the appropriate organisation. After this is set, you can fill in the necessary information about the certificate in the studio environment, under settings/certificates. You can also ask your admin to change the look, feel and text on the certifcate, please refer to these pages for detailed information (with an alternative template included) : https://swissmoocservice.atlassian.net/wiki/spaces/SMS/pages/2456813573/Add+certificates+to+your+course.

Using an iFrame but the selected webpage doesn’t show

Many websites nowadays disable embedding them in iFrames, you can check that in the HTTP response header X-Frame-Options of the site. If its value is "DENY or SAMEORIGIN", then an iFrame won’t work.

How can I enrol a large group of students

• Go to the LMS side of your course
• Click on "Instructor" tab
• Click on "Membership"
• Enter the list of email addresses under the "Batch enrolment"